Request a Return

Would you like to return a product purchased from Gardheaven?

Fill out the form with your personal details and order information to submit your return request.

How does the return process work?

If you made a purchase as a consumer, you have the right to withdraw from the purchase within 14 days of receiving the product, without having to provide any reason.

Once you have submitted your request, you will receive instructions on how to return the product. Products must be returned within 14 days of notifying us of your decision to withdraw.

Return shipping costs are the responsibility of the customer, unless otherwise stated or required by law.

Refunds will be processed in accordance with the procedures and timeframes set out in our General Terms and Conditions of Sale.

Please note: The right of withdrawal does not apply to certain product categories, such as custom-made or personalized products. For purchases made for professional or business purposes, returns are subject to approval by Gardheaven.

For more information, please refer to our Terms & Conditions.